Make a complaint about Adult Social Care

Please note, you cannot save this form and it will time out after 30 minutes.

If you need to give a lot of information, please prepare it in a document before you start the form. Then either copy the information from the document and paste it into the form, or upload the document.

Required fields are marked with: *

Give a short description of your complaint *

Are you making this complaint on someone else's behalf? *

What is the complaints? *

To help us resolve the problem, give as much detail as you can

Supporting files:

Drag and drop files here or

Tick this box if you have you already contacted someone about your complaint

Date & time when you last made contact

Use the format day/month/year hour:minute, for example 02/04/2024 14:30.

How did you make contact?

Phone

Letter

In Person

Who did you contact at the council?

Do you have a reference number?

Further details

Give us as much information as possible to help us resolve the issue

We are committed to making our services accessible and ensuring we consider your circumstances when we look into your concerns. Is there anything about your personal circumstances you would like to tell us, that we should consider as we look into your complaint or when responding to you. Please only tell us if you want to and only if it is relevant to your complaint.

For example, if you have a hearing or visual impairment and we need to make a reasonable adjustment when contacting you, such as large-print/braille/call you. Or if you have circumstances which we should consider as part of your complaint such as age, illness, or disability, please tell us here. For more information, please visit www.islington.gov.uk/accessibility