Make a complaint

Give us as much information about your complaint as you can.

Please be aware the system has a time limit of 30 minutes for submitting your complaint before it times out. If you have a large amount of information you would like to supply, please attach this in a separate document in the ‘supporting files’ box

Required fields are marked with: *

Subject of your complaint *

A short description of the problem - Maximum 100 characters

Who is this complaint for? *

Who this complaint relates to

Please give full details of your complaint and how you think it should be resolved *

The more you provide here the more likely we'll have everything we'll need to try and resolve the issue

Which service does your complaint relate to? *

Please select one service from the list

Supporting files:

Drag and drop files here or

I've already spoken to someone at the council about this issue

Date & time when you last made contact

How did you make contact?

Phone

Letter

In Person

Who did you contact at the council?

Do you have a reference number?

Further details

Give us as much information as possible to help us resolve the issue

We are committed to making our services accessible and ensuring we consider your circumstances when we look into your concerns. Is there anything about your personal circumstances you would like to tell us, that we should consider as we look into your complaint or when responding to you. Please only tell us if you want to and only if it is relevant to your complaint.

For example, if you have a hearing or visual impairment and we need to make a reasonable adjustment when contacting you, such as large-print/braille/call you. Or if you have circumstances which we should consider as part of your complaint such as age, illness, or disability, please tell us here. For more information, please visit www.islington.gov.uk/accessibility