Make a complaint

Give us as much information about your complaint as you can.

Please do not complete this form if your complaint is about social care. Please use the adult social care or children’s social care complaint form instead.

Please be aware the system has a time limit of 30 minutes for submitting your complaint before it times out. If you have a large amount of information you would like to supply, please attach this in a separate document in the ‘supporting files’ box

Required fields are marked with: *

Subject of your complaint *

A short description of the problem - Maximum 100 characters

Who is this complaint for? *

Who this complaint relates to

Please tell us what went wrong, how it made things hard for you or others, and what you’d like us to do *

The more you provide here the more likely we'll have everything we'll need to try and resolve the issue

Supporting files:

Drag and drop files here or

I've already spoken to someone at the council about this issue

Date & time when you last made contact

How did you make contact?

Phone

Letter

In Person

Who did you contact at the council?

Do you have a reference number?

Further details

Give us as much information as possible to help us resolve the issue

Accessibility

We want to make sure our service works well for everyone. If there's anything about your situation you think we should know when looking into your complaint, you can tell us — but only if you want to and if it matters to your complaint. Also, please let us know how you'd like us to contact you: by email, letter, or phone.