Make a complaint

You should only use this form to make a complaint. If you want to request a service or report a problem, such as a missed rubbish collection or a pothole, please visit our report it page instead. Your report will go straight to the relevant team who will be able to help.

We aim to respond to complaints within 10 working days.

Give us as much information about your complaints as you can

Required fields are marked with: *

Subject of your complaint *

a short description of the problem

Who is this complaint for? *

who this complaint relates to

Please give full details of your complaint and how you think it should be resolved *

the more you provide here the more likely we'll have everything we'll need to try and resolve the issue

Which service or services does your complaint relate to? *

the service the complaint relates to

Supporting files:

Drag and drop files here or

I've already spoken to someone at the council about this issue

Date and time when you last made contact

How did you make contact?

Phone

Letter

In Person

Who did you contact at the council?

Reference number if you have one

Further details

give us as much information as possible to help us resolve the issue

Are your concerns linked to your protected characteristic? The protected characteristics listed in the Equality Act 2010 are Age, Disability, Race, Sex, Sexual Orientation, Religion or Belief, Marriage of Civil Partnership, Gender Reassignment, Pregnancy or Maternity. www.equalityhumanrights.com/equality

If “yes”, please tell us how you feel that your concerns are linked to your protected characteristic.