Make a complaint

Give us as much information about your complaint as you can.

Please be aware the system has a time limit of 30 minutes for submitting your complaint before it times out. If you have a large amount of information you would like to supply, please attach this in a separate document in the ‘supporting files’ box

Required fields are marked with: *

Subject of your complaint *

Maximum 100 characters

Who is the complaint for? *

If you are raising a complaint on behalf of another individual, please provide both your details and the details of the individual you are representing on the following pages.

Please give full details of your complaint and how you think it should be resolved *

The more information you provide at this stage, the more likely we'll have everything we need to investigate the complaint.

Which service does your complaint relate to? *

Please select one service from the list

Supporting files:

Drag and drop files here or

I've already spoken to someone at the council about this issue

Date & time when you last made contact

Use the format day/month/year hour:minute, for example 02/04/2024 14:30.

How did you make contact?

Phone

Letter

In Person

Who did you contact at the council?

Do you have a reference number?

Further details

Give us as much information as possible to help us resolve the issue

Do you require translation services? *

Do you require any reasonable adjustments to the way we communicate with you?

Please tell us how we can assist you further

Is there anything else about your personal circumstances you would like to share with us that we may need to consider as we investigate the complaint? Or if you require translation services, please tell us the language you need.

What would you like to tell us?